WebFile Support Request

User Type

I am a Claimant WebFile user

I am the WebFile Site Administrator for my organization

Claimant Jurisdiction Claim Number

Enter the Jurisdiction Claim Number (JCN) as listed on the Notification of Injury document mailed to the Claimant. It should be in the format "VA000000xxxxx". If you need assistance with determining your JCN, please call the Commission at 1-877-664-2566.

Claimant Date of Injury

Enter the reported date of injury (DOI) as listed on the Notification of Injury document mailed to the Claimant. If you need assistance with determining the date of injury, please call the Commission at 1-877-664-2566.

Organization

Enter the name of your organization.

First Name

First name associated to the WebFile account.

Last Name

Last name associated to the WebFile account.

WebFile Email Address

Email address associated to the WebFile account.

Please contact me at a different email address

Contact Email Address

Please contact me at this email address.

WebFile Support Request

Please provide a complete description of the issue including the username(s) of affected account(s) and JCN(s), date(s) of incident(s), and the actions taken in WebFile that led to the issue.

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