Issues with WebFile Webforms

The Commission is aware of two issues that may prevent the submission of webforms through WebFile. The “Claim Form” and the “Employer’s Application for Hearing” webform options under the “Submit Web Forms” tab are affected. The IS Team is working to deploy a solution to these issues as soon as possible.


Claim Form Webform

Issue #1:

The “Secondary Street Address” fields of the "Claim Form" webform are limited to 15 characters. When data from an existing JCN is prepopulated into these fields the system allows more than 15 characters to appear without displaying an error or warning and the user is unable to click the “Next” button to proceed with submitting the form.

Solution:

Reduce the characters in the “Secondary Street Address” fields to 15 characters or less by moving some or all of the address to the “Primary Street Address” fields. The Claim Form can also be filed by fax to 804-823-6957 or by mail to 333 E. Franklin St., Richmond, VA 23219.


Issue #2:

The “Phone (Home)” field under the "Injured Worker's Phone" heading on the "Claim Form" webform is limited to 10 characters. When data from an existing JCN is prepopulated into this field the system allows more than 10 characters to appear without displaying an error or warning and the user is unable to click the “Next” button to proceed with submitting the form.

Solution:

Reduce the characters in the “Phone (Home)” field to 10 characters or less. This can usually be done by deleting any dashes or parentheses. The Claim Form can also be filed by fax to 804-823-6957 or by mail to 333 E. Franklin St., Richmond, VA 23219.


 

Employers Application for Hearing Webform

Issue:

The “Other Reason” field is limited to 40 characters even though the field will accept and display up to 255 characters. The system will not display an error or warning if more than 40 characters are entered into this field and will return the user to the “Enter your Data” page when the "Submit" button is clicked.

Solution:

Limit the characters in the “Other Reason” fields to 40 characters or less. If more than 40 characters are needed, enter "See attachment" into the field and attach a PDF document with the full explanation. The Employer's Application for Hearing can also be filed by fax to 804-823-6957 or by mail to 333 E. Franklin St., Richmond, VA 23219.