WebFile for Attorneys

WebFile allows attorneys to note representation of parties and review the documents filed in all cases where their representation is noted. Attorneys can also file pleadings, correspondence and other documents in real-time, 24 hours a day, 7 days a week. Additionally, WebFile allows attorneys to view upcoming hearings and mediations as well as receive email notifications when filings are made in their represented cases.

Attorneys must request WebFile access through their firm's WebFile Site Administrator. To register a firm's WebFile Site Administrator with the Commission, complete and submit an Attorney Registration Form.

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WebFile Support

WebFile Support pertains directly to WebFile accounts, transactions, and errors. General questions about claims, filings, and workers' compensation processes, should be addressed by calling the Commission at 1-877-664-2566 or emailing Questions@workcomp.virginia.gov.

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Claimant - Claim Information Request

Please call the Commission's Customer Contact Center toll free at 1-877-664-2566 from 8:30 a.m. - 4:45 p.m., Monday - Friday, for assistance with claim information.

Claimant - Registration

Please go to the WebFile home page and click the “Claimant Registration” link at the top-right corner of the page to request a WebFile account. You will need your Jurisdiction Claim Number (JCN), Date of Injury, and PIN to associate your claim to your account. This information is mailed to you when the Commission receives notice of your injury. If you need assistance with this information, please call the Commission at 1-877-664-2566.

You may wish to review the WebFile Guide for Claimants for more information about creating and managing a WebFile account.

Claimant - Update Email Address

Claimant WebFile users may update their email addresses within WebFile. Please consult the WebFile Guide for Claimants for instructions on how to update email addresses within WebFile.

Attorney - Registration Request

Please complete and submit an Attorney Registration Form to request WebFile access for your firm.

Attorney - Update Email Address

Attorney WebFile users may update their email addresses within WebFile. Please consult the WebFile Guide for Attorneys for instructions on how to update email addresses within WebFile.

Attorney - Add New User

Your firm’s WebFile Site Administrator needs to complete and submit an Attorney Registration Form to request additional WebFile access.

Attorney - No Cases Visible

This usually occurs when the attorney WebFile account has not been activated by the firm's WebFile Site Administrator. Your firm’s WebFile Site Administrator may use the WebFile Guide for Attorney Site Administrators for directions regarding activating attorney WebFile accounts.

Attorney - Missing Cases

Please complete a WebFile Support Request. Be sure to include the attorney's full name, WebFile username, the email address they use for WebFile, and the JCNs of all missing cases.

Attorney - Switching Firms

You must call the Clerk's Office at 804-367-9740 to receive assistance with moving your cases to your new firm.

Attorney - Misfiling

Please complete a WebFile Support Request. Be sure to include the attorney's full name, WebFile username, the email address they use for WebFile, the JCN that contains the wrong filing, the type of filing that was made, and the date the filing was made.

Attorney - Other WebFile Issue

Attorney WebFile users must contact their firm's WebFile Site Administrator for assistance.

If you are the WebFile Site Administrator for your firm, please click here to request WebFile Support from the Commission.

Claim Administrator - Organization Registration

Your organization must first be set up to submit claims information to the Commission through EDI. Information about EDI can be found on the EDI Quality Assurance Department page of our website. If you need assistance establishing this trading partner relationship with the Commission, please contact edi.support@workcomp.virginia.gov or call the Commission at 1-877-664-2566 to request EDI Support. When your organization begins to submit claims to the Commission through EDI, you may establish a WebFile account to manage those claims by emailing the name of your organization, the name of the designated WebFile Site Administrator, and all FEINs used by the organization to file claims to WebFile.Support@workcomp.virginia.gov.

Claim Administrator - Adjuster Registration

You must contact your organization’s WebFile Site Administrator to request an account.

Claim Administrator - Update Email Address

Claim Administrator WebFile users may update their email addresses within WebFile. Please consult the WebFile Guide for Claim Administrators for instructions on how to update email addresses within WebFile.

Claim Administrator - Missing Claims

To view a claim in WebFile the claim must be assigned to you within WebFile by a WebFile user within your organization who has the WebFile Manager role OR the claim must be unassigned in WebFile and you must have the WebFile Manager role.

Please contact your organization’s WebFile Site Administrator to verify the status of this claim (assigned or unassigned) and status of your role (Manager or not). If the claim is assigned to you or the claim is unassigned and you have the Manager role and you still cannot view the claim in WebFile, please complete a WebFile Support Request. Be sure to include the JCNs that you are unable to view in WebFile.

Claim Administrator - Other WebFile Issue

Claim Administrator WebFile users must contact their organization's WebFile Site Administrator for assistance.

If you are the WebFile Site Administrator for your organization, please click here to request WebFile Support from the Commission.

GSIA - Registration Request

GSIAs must request WebFile access via e-mail to pocsupport@workcomp.virginia.gov. A GSIA may request WebFile access for up to two users. Please note when requesting user access that all users that obtain access will receive all notices generated by the Commission for that GSIA.

GSIA - Update Email Address

Please email your request to WebFile.Support@workcomp.virginia.gov. In your email, be sure to include your full name, WebFile username, current email address, and the email address you wish to use for your WebFile account.

GSIA - Other WebFile Issue

You may call the Commission at 1-877-664-2566 or email the details to pocsupport@workcomp.virginia.gov. Be sure to include your full name, WebFile username, and the email address you use for WebFile in the email.

PEO - Registration Request

PEOs may request WebFile access by completing the PEO WebFile Access Request Form and submitting it to vapeo@workcomp.virginia.gov

PEO - Update Email Address

Please email your request to vapeo@workcomp.virginia.gov. In your email, be sure to include your full name, WebFile username, current email address, and the email address you wish to use for your WebFile account in the email.

PEO - Other WebFile Issue

You may call the Commission at 1-877-664-2566 or email the details to vapeo@workcomp.virginia.gov. Be sure to include your full name, WebFile username, and the email address you use for WebFile in the email.